Help and support

Support · Account and data · Email · Sign in · Frequencies · Privacy · Create · Stickers · Large files · Hive Cloud · Invite friends · Calls · Age · Reporting

Hive is a messenger by Typhora Group LLC. Here you find help, the way to delete your account and the form for reporting content.

• Support
• Delete your account
• Delete data
• Change email
• Sign in
• Frequencies
• Privacy
• Create
• Stickers
• Large files
• Hive Cloud
• Invite friends
• Calls
• Age
• Report content

Support

Questions, problems or ideas: write to us at hey@typhora.group. In the app you can also use “Send feedback” under “Me”.

You can cancel a subscription or withdraw from a purchase without signing in: Cancel contracts here and Withdraw from a contract.

If you buy in the iPhone or Android app through Apple or Google Play, you cancel a subscription and withdraw from a purchase with the store (terms, section 7 and section 8). You cancel a subscription in the app with “Manage subscription” at the bottom of the “Plans & credits” page (under “Me”, or tap your credits at the top of the chat list), on iPhone also in Settings under your name and “Subscriptions”, on Android in the Play Store under “Payments & subscriptions”. We cannot end a subscription through Apple for you, and deleting the app does not cancel a subscription.

Delete your account

You delete your Hive account yourself in the app:

1. Open Hive, in the app or in the browser at https://hive.henny.info/app, and sign in.
2. Tap “Me” at the bottom (on a computer, in the bar on the left).
3. Tap “Delete account” at the very bottom.
4. Choose “Delete only my account” or “Delete everything” and tap “Delete permanently”.

Without the app, you can write to hey@typhora.group.

What “Delete only my account” and “Delete everything” remove, what remains and for how long is set out in the privacy policy, section 15. It also explains what happens to running subscriptions and to credits.

Delete individual data

You can delete individual data yourself in the app without deleting your account:

• One of your own messages: press and hold it (on a computer, click it), tap “Delete message” in the menu, then “Delete”. It is deleted with its attachment for everyone in the chat and on our server, in groups and Secret Chats too.
• All your messages in a one-to-one chat: in the chat, tap the gear at the top (“Chat settings”), under “Delete” tap “Delete all my messages”, then “Delete all”. This deletes your messages in this chat with their attachments, for both of you and on our server. The other person’s messages stay, and so do notices that you used AI on other people’s messages.
• Remove a chat only for you: in “Chat settings” under “Delete”, tap “Delete chat for me” and “Delete for me”. For several chats and for groups, tap “Select” in the chat list, choose the chats, tap “Delete for me” and confirm. The history disappears on all your devices but is not deleted: the others keep everything. If a one-to-one chat should disappear for both of you, suggest a time in “Chat settings” under “Self-destruct”; the other person has to agree.
• AI images and AI videos: in a chat, tap the honeycomb to the right of the text field (“Create”, not in Secret Chats), then in “Create with AI” under “Your images” (“Image” tab) or “Your videos” (“Video” tab) tap the trash icon. The image or video is deleted right away from your gallery and from our server. Failed videos appear there too, with their description, and can be deleted the same way. Anything you already sent to a chat stays there until you delete that message.
• Uploads in Hive Cloud: tap “Delete” in the file’s menu. It then stays in the trash for 30 days, where you can also delete it for good right away; more under Hive Cloud.
• Recent descriptions: the app keeps your recent image and video descriptions only on the device. In “Create with AI”, tap “Clear history” at the end of the “History:” row (on a phone, swipe the row sideways).
• Profile picture: tap “Me” and your profile at the top, then “Remove profile picture”. It is deleted from our server and disappears for others too.
• Saved summaries: they are kept only on the device where you created them, not on our server. You delete them in “Chat settings” under “AI”, in “Saved summaries”, with the trash icon (“Delete summary”).
• AI consent: under “Me”, tap “AI features”, then “Withdraw” and confirm. From then on Hive sends nothing to AI providers for you, and every AI feature asks you again. This does not call back anything a provider already has, and others in your chats can still use AI on your messages, except in Secret Chats.
• The other person’s messages: you cannot delete them yourself. In a one-to-one chat you can ask them to, with “Request deletion” in the menu of their message, or with the checkbox when you delete all your messages; they decide.

Copies that others have forwarded, downloaded or exported, and summaries they saved on their device, are not affected. We keep reported content as a copy for up to one year, and deleted data can remain in our database’s recovery history for up to 30 days (privacy policy, section 10). To delete your whole account, see Delete your account above; what is deleted and what remains is set out in the privacy policy, section 15.

Change your email address

1. Tap “Me” and your profile at the top, then tap “Change email address” below your name and username.
2. Enter the new address under “New email address” and tap “Request codes”. We send a six-digit code to the new address and another one to your current address. Both are valid for 15 minutes.
3. Enter both codes (“Code sent to the new address” and “Code sent to your current address”) and tap “Confirm”.

• What stays the same: your account, name, username, chats, purchases and credits stay, and you stay signed in on your devices. After the change you can sign in with the new address or with your username (see Sign in), but no longer with the old one: if you sign in with it, that creates a new, empty account.
• Emails: after the change, your previous address gets a message about it, and that message shows the new address only in part. If you have bought on the web before, receipts, invoices and purchase confirmations for purchases on the web still go to your previous address, for later purchases too: we do not change the address at Stripe. A newsletter subscription also stays with your previous address.
• Limits: you have 5 attempts for both codes together, and you can request codes at most 5 times per hour, and at most 10 times a day for the same new address. If you use “Request new codes”, only the newest codes work. If the new address already belongs to another Hive account, you only find out when you confirm (“This address already belongs to another Hive account.”). Your address then stays as it is, and the codes are used up. If it is a second account of your own, for example because you once signed in with the new address, delete it first (see Delete your account) and then request new codes.
• If it doesn’t work: write to hey@typhora.group if you can no longer get into your previous address, or if Hive says the address of your account can’t be changed here. If you get a code you did not request, don’t share it with anyone, tap “Sign out on all other devices” under “Me” in Hive (sign in first if you need to) and reply to the email.
• Cancelling and withdrawing: the pages Cancel contracts here and Withdraw from a contract also find your account by a previous address. The confirmation with all the details then also goes to your account’s current address. The previous address gets the confirmation of receipt with what you entered, but there and on the page you only see a general sentence instead of the details of your contract. If you withdraw this way, we review it by hand before we end a subscription on the web.

What we store when you change it is set out in the privacy policy, section 3.

Signing in: username and two-factor

Hive signs you in without a password: you enter your email address and we send you a 6-digit code that is valid for 15 minutes. What’s described here already works in the browser and on our website. In the apps it comes with one of the next updates.

• With your username: when signing in, tap “Already have an account? Sign in with your username” and enter your username, with or without the @. We send the code to your account’s email address. This doesn’t create a new account; “Sign in or sign up with email” takes you back. You can see and change your username under “Me” and “Account and profile”. If no code arrives, check the spelling: we send nothing for a username that doesn’t exist.
• With a backup email: under “Me” and “Account and profile”, tap “Add backup email”, enter a second address and confirm it with the code we send there. Your first address gets a notice. After that you can sign in with the backup email just like with the first one: enter it in the email field and the code goes to it. No one else can see it, and it can’t belong to another Hive account. You can remove it at any time with “Remove backup email”.
• Turn on two-factor: under “Me”, tap “Privacy and security” and, at the top under “Two-factor sign-in”, tap “Set up”. Scan the QR code with an authenticator app such as Google Authenticator, 1Password or Authy. If the authenticator app is on the same phone, tap “Copy key” instead and paste it there. Enter the 6-digit code the app shows and tap “Turn on”. From then on, every new sign-in asks for the code from your authenticator app after the email code. Where you’re already signed in, you stay signed in.
• Backup codes: after you turn it on, Hive shows you ten backup codes once. Save them with “Copy” or “Save as file”, for example in your password manager, because Hive only shows them this one time. Each backup code signs you in once if you don’t have your phone. “Backup codes” shows how many are left. With “New backup codes” and a code from your authenticator app you get ten new ones; the old ones stop working.
• Signing in with two-factor: after the email code comes the “Two-factor sign-in” step. Enter the code from your authenticator app or a backup code and tap “Sign in”. You have 10 minutes and 5 attempts; after that, request a new code by email. Each code works only once. If a code from the app doesn’t match, check that your phone’s clock is right.
• Turn off: under “Two-factor sign-in”, tap “Turn off” and enter a code from your authenticator app or a backup code. Your backup codes then stop working.
• In the apps: the apps only know the second step after one of the next updates. If you’ve turned on two-factor, until then sign in again in the browser at https://hive.henny.info/app, not in the apps. Where you’re already signed in to an app, you stay signed in, so don’t sign out there.
• No phone and no backup code: write to hey@typhora.group.

Frequencies: several chats with one person

Frequencies let you keep several one-to-one chats with the same person side by side, for example for work, travel and private life. Each one has its own title and history. In the chat list, they are grouped under the person.

• Create one: tap the person in the chat list. Enter a title in the “New chat: title …” field at the bottom and tap the arrow next to it (on a computer, Enter works too). Under “What kind of chat?”, choose “Private” or “With AI”. The other person sees the title too.
• Private and With AI: every new contact has two frequencies from the start. “Private” has a lock before its title: end-to-end encrypted, including images, voice messages and files, and without AI. “With AI” has all the AI features: create, summarise, translate, read aloud. “Private” is encrypted as soon as you both have Secret Chat; in the apps this happens by itself on first launch. Until then, the chat shows a notice with “Turn on now” instead of the input field, and nothing goes in unencrypted. Chats with contacts from before stay as they are.
• What the other person sees: if they have already accepted or started a chat with you, the new frequency appears in their chat list right away. While it is still empty, they see “new” next to your name and the frequency until they open it, and Hive shows them the notice “Name started a new chat: Title” once (not a push notification, and on each of their devices separately). If you write in it straight away, they see the number of new messages instead. Otherwise they get a request under “Requests” with “Accept” and “Decline”. This also applies if they have declined a chat with you before. If they have declined every chat with you, you can’t create a new one.
• How many: with Free you can only create a new chat while there are fewer than 4 between the two of you. Every chat between you counts: the first one (for new contacts, “With AI” and “Private”), the ones the other person created, and archived or declined ones too. From Plus there is no limit. The plan that counts is the one of the person who creates the new chat: if the other person has Plus, they can go beyond 4.
• Rename: open the frequency and tap the gear at the top of the chat (“Chat settings”). Change the name under “Title” and tap “Save”. The title and the “Color” apply to both of you.
• Remove from the list: in the chat list, tap the archive icon next to the frequency (“Archive chat”; on a computer it appears when you hover over the row), then “Archive”. This only applies for you, and the frequency is also muted: new messages don’t bring it back and don’t notify you. To bring it back, tap the “Archive” row at the end of the chat list (“Archive & management”) and tap “Restore”; it is listed there under the person’s name only. It stays muted until you tap “Mute off” under “Muted” in the same window. You can’t fully delete a single frequency. To remove its history only for you, see Delete individual data; a frequency without messages stays in the list.

In the Android app, “Private” and “With AI”, with the lock and the choice when you create a chat, only come with the next update.

Privacy: who finds you, PIN lock and devices

You find the settings under “Me” and “Privacy and security”, and the search at the top of the chat list. In the apps it comes with the next update; in the browser it works now.

• Who can find you: under “Who can find you”, switch “Findable in search” on or off. When it’s on, choose the ways below it: “By your username” (in search and with @username), “By your email address” (only people who enter the exact address) and “By your name” (when searching for names). When it’s off, nobody finds you through search. People who already have you as a contact or get your QR code can still reach you. Hive never shows your email address to anyone.
• Your QR code: every account has a QR code with a profile key (it starts with HIVE-). Tap “Show” next to “Your QR code”, or “My QR code” under “New chat”. Anyone who scans the code or enters the key can send you a contact request, even if you can’t be found otherwise. “Share link” sends a link to it, “Copy key” copies the key. “Create new key” makes your current key and QR code stop working; your contacts stay.
• Search and find people: at the top of the chat list there is a search field. It narrows down your chats by names, @usernames, groups, empty chats and frequency titles. Below, under “Find people”, more people appear: the plus sends a contact request, and for contacts the arrow opens the chat. If you enter an email address or a profile key, the button for sending a request appears. Who you can find this way depends on what that person allows under “Who can find you”.
• Add someone by QR code: tap “New chat” and, under “Add contact”, tap “Scan QR code”. Or enter the profile key in the “Email or @username” field and tap “Add by profile key”. Hive then sends the person a contact request. If you scan a Hive QR code with your phone’s regular camera, it opens the app if it’s installed (from the next update), otherwise the browser.
• Set up a PIN: under “PIN lock”, tap “Set up” next to “PIN on this device” and enter a PIN with 4 to 8 digits twice. It only applies to this device, in a browser only to that browser, and is never uploaded. With “Lock app with PIN”, Hive asks for the PIN when you open it and after it has been in the background for a while. You choose how long under “Lock”: immediately, after 1 minute (the default), after 5 minutes or after 1 hour. This also applies to locked chats. In the apps, from the next update, you can also unlock with Face ID or your fingerprint: under “PIN lock”, switch on unlocking with face or fingerprint after setting it up in your phone’s settings. The PIN always works too.
• Lock a chat: open the chat, tap the gear at the top (“Chat settings”) and switch on “Lock chat”. If you don’t have a PIN yet, you set one now. The chat disappears from the chat list and appears at the top under “Locked chats”, which only open with your PIN. For a person, the lock applies to all frequencies with them, including new ones. Notifications from locked chats show neither name nor content. You unlock a chat in its settings.
• Forgot your PIN: when Hive asks for the PIN, tap “Forgot your PIN? Sign out” and tap again to confirm. Then sign in with the code from the email. Locked chats stay locked; to open them, you set a new PIN. After several wrong entries, Hive makes you wait a little.
• Connect a device: this lets you read your Secret Chats in the browser or on a new phone too, without a recovery code. On the new device, under “Secret chats”, tap “Show code” next to “Connect device” (or “Connect with another device” in the Secret Chat backup window). On the device where your Secret Chats are readable, tap “Scan” in the same place and scan the code. Hive shows which device it is (browser, system and country of the network); if that’s right, tap “Connect”. Your device passes the key on encrypted, and our server never sees it. The code is only valid briefly; “Show new code” gets you a new one.
• Be careful when connecting: a connected device can read all your Secret Chats. Only scan a code that is on your own screen right now. If someone sends you such a code, cancel. With an older key, connecting doesn’t work; then use the backup with your recovery code.

Create: music, voice, graphics and more

AI images, videos, songs, graphics, memes and read-aloud texts are made with “Create” in a chat’s input row. In the “Create with AI” window you find the “Music”, “Voice”, “Graphic” and “Meme” tabs next to “Image” and “Video”. In the apps, all of this comes with the next update; in the browser it works now.

• Create a song: under “How should it sound?”, describe the style, for example genre, instruments and voice (10 to 300 characters). You write the “Lyrics” (up to 3000 characters) yourself, or tap “Write lyrics for me”. With “From this chat”, a text model writes them from the last 30 text messages of the chat; this doesn’t work in Secret Chats. Then choose the model and tap “Create song”. The price is on the button.
• The two models: MiniMax Music 2.0 is affordable and sings your lyrics; it doesn’t work without lyrics, and a song is about 2 minutes long. ElevenLabs Music is the top tier: you choose 1 or 2 minutes and pay per started minute, and without lyrics the piece is instrumental.
• When it’s ready: a song usually takes one or two minutes. You send it to the chat or save it on your device, and all your songs are listed under “Your songs”. Each one is marked “Created with AI”. If the provider declines something, nothing is charged.
• Have text read aloud: in the “Voice” tab, write a text under “What should be read aloud?” (up to 1000 characters), choose one of the four voices and the “Speed” (0.8×, normal or 1.2×) and tap “Read aloud”. From a message, use “Read aloud with a voice” in the message menu. Every file is marked “Read aloud with AI”. On Free, Hive reads aloud up to 1,000 characters a month; with Plus, Pro and Studio there is no limit.
• Your own voice: tap “Record your own voice”, read the text shown calmly for 15 to 30 seconds and confirm that it is your own voice. Only record your own voice. Hive keeps the recording until you remove it with “Delete your voice”; “Record your voice again” replaces it. After that, “My voice” appears in the list and reads up to 300 characters at a time. What happens to the recording is explained in the privacy policy.
• Create a graphic: in the “Graphic” tab, choose “Social media post”, “Story”, “Logo” or “Poster”. Under “What should it be?” goes the text for the graphic (for a logo, “Name or brand”); below it, describe what it’s about and which style, and you can add “Colours (optional)”. Then tap “Create graphic”; the price is on the button. Finished graphics are listed under “Your graphics” and in “Your images”. From a message, use “Graphic from this”.
• Cut out: from Plus, tap “Cut out” below a graphic: the background disappears and you get a PNG with a transparent background. In Plus, logos come cut out right away; in Free, they are on a white background. If cutting out doesn’t work, nothing is charged.
• Improve with AI: at the bottom of the description field for images, videos and graphics and of the music style field there is “Improve with AI”. A text model turns your idea into a more precise description; it costs the same as the writing assistant. If you don’t like it, “Undo” brings your text back.
• Create from a message: press and hold a text message (on a computer: click it or press Enter) and, under “Create from this”, choose “Image from this”, “Video from this”, “Song from this”, “Graphic from this”, “Meme from this” or “Read aloud with a voice”. The “Create with AI” window opens in the matching tab with the text already in the field. For an image, there is “Create with it” (as reference image), “Video from this” (as start image), “Meme from this”, “Describe image”, “Save as sticker” (see Stickers) and “Share” (to other apps). Whatever you create this way and send to the chat arrives as a reply to the message; in the message menu, “Created from this” takes you there. This isn’t available in Secret Chats.
• Describe image: the AI describes the image in words; the price is shown next to it in the menu. “Use as description” opens “Create with AI” with this text as the description for a new image.
• Make a meme: in the “Meme” tab, tap “Choose photo” or “Use AI image” and write the “Top text” and “Bottom text”. If you want a suggestion, describe briefly under “Idea for the text” what it’s about and tap “Suggest text”; it costs the same as the writing assistant. The meme is made on your device, and the image isn’t sent to our server. “Send to chat” sends it as a PNG, “Download” saves it.

Stickers

Your photos and pictures from the chat become stickers. This already works in the browser; in the apps it comes with the next update.

• Make a sticker: in a chat, tap the plus at the bottom and then “Stickers”. In the “Stickers” sheet, tap “New sticker” and choose a photo. Hive cuts it out: the background disappears and the sticker goes into your collection. It also works with a picture in the chat: press and hold the picture and, under “Create from this”, choose “Save as sticker”.
• What it costs: a new sticker costs a little credit; the price is on the button. It works on every plan, including Free. If cutting out doesn’t work, nothing is charged. Sending is free.
• Send stickers: in the “Stickers” sheet, tap a sticker to send it to the chat. There it appears without a bubble, cut out against the chat background.
• Delete: in the “Stickers” sheet, tap “Edit”, then the sticker, and confirm with “Delete”. “Done” takes you back. Stickers you already sent stay in the chat. Your collection holds up to 200 stickers.
• Where not: there are no stickers in secret chats for now, so none in the “Private” chat either. Only you see your collection.

Large files

You send files in the chat as before, now very large ones too. This already works in the browser; in the apps it comes with the next update.

• How large: up to 250 MB per file with Free, up to 5 GB with Plus, up to 20 GB with Pro and up to 50 GB with Studio. If a file is too large for your plan, Hive tells you the limit.
• While uploading: large files are uploaded in parts. The chat shows a bubble with the name, how much is already uploaded and a progress bar; you can cancel the upload there. If the connection drops, Hive carries on by itself (“Connection lost, continuing shortly …”); otherwise tap “Resume”. If you reloaded the page, choose the same file in the same chat again and it continues from there. Up to five files upload at the same time.
• Storage: what you send in chats and create with AI counts towards your plan’s storage: 250 MB with Free, 50 GB with Plus, 100 GB with Pro and 500 GB with Studio. You can see how much is used in Hive Cloud. There is no expiry date; how to delete files is explained under Delete individual data.
• In a secret chat: every part is encrypted on your device before it is uploaded. Files there can be as large as your plan allows, but no more than 2 GB for now. For the other person, the file only loads when they tap it.
• Downloading and forwarding: in the browser, large files are downloaded by the browser itself. Forwarding works up to 100 MB.

Hive Cloud

Hive Cloud keeps everything you store in Hive in one place: your uploads, what you create with AI and what you send in chats. It already works in the browser; in the apps it comes with one of the next updates.

• Where: tap “Cloud” (between “Studio” and “Me”), or “Hive Cloud” under “Me”.
• What’s in it: your uploads, your AI images, AI videos and AI music, your voice sample, transcripts of your voice memos, and the images, videos, files and stickers you sent in chats. What others send you is in their cloud and counts for them.
• Storage: at the top you see how much is used and how much is free, split into images, videos, audio and documents. Everything counts except transcripts, the trash too: 250 MB with Free, 50 GB with Plus, 100 GB with Pro and 500 GB with Studio. “More storage” takes you to the plans.
• When your storage is full: you can’t store anything new: no uploads, no attachments or stickers in chats, no new AI images, AI videos or songs. Messaging and calls keep working. To make room, delete something or move to a higher plan.
• On a paid plan: you can store up to 5 GB of new attachments and uploads a day; it continues the next day. In the first 14 days after your first paid plan you can fill at most a quarter of your storage, after that all of it is yours. Both protect Hive from abuse.
• Uploading: with “Upload” you store files of any kind, several at once, each up to 95 MB. They go into the folder that is open, otherwise into “Uploads”. If the same file is already in your cloud, Hive doesn’t store it again.
• Folders: “New folder” creates a folder, inside other folders too. In a file’s menu, “Move to folder” files it away; you can also rename your own uploads there. If you delete a folder, its contents move up one level. “All files” shows everything at once.
• Finding things: search by name, for AI works by their description. Filter by images, videos, audio, PDF, documents, texts, AI, uploads or chats, and sort by date, name or size. Hive shows the files as a “Grid” or a “List”; under “Show” you turn size, date and source on or off.
• Opening: Hive shows images, videos, audio, PDFs and texts directly. Anything else you get onto your device with “Save”.
• Deleting and the trash: “Delete” moves your own uploads to the “Trash”. They stay there for 30 days and still count; until then you get them back with “Restore”, and “Empty trash” removes them right away. Hive deletes AI images, AI videos and AI music for good straight away after asking you. What you sent in chats you delete in the chat (see Delete individual data).
• In the Studio: wherever you choose a photo or video, for example as a reference for an AI image, as a start or end frame of a video or for “From video”, there is “From Hive Cloud”. Photos you choose from your device there are stored in “Uploads” automatically.
• Not yet: sharing files from the cloud and downloading whole folders at once aren’t possible yet.

Invite friends

This already works in the browser; in the apps it comes with the next update.

• Where: you find “Invite friends” under “Me”, which also shows how many people you invited. It is also in the empty chat list and in search when nobody matches under “Find people”. The button gives you your link to pass on: to copy, via WhatsApp, by email or through your device’s share sheet.
• What the other person sees: the link opens a page with your name and the way to Hive: on Android to Google Play, on iPhone and on a computer into the browser. If they sign up through it, a contact request is sent to you automatically; from the next update also when they install Hive from Google Play through the page.
• If Hive is already installed: the link opens the app if it’s installed (from the next update). Until then, they open the link again after signing in, and the request goes to you.

What is stored for this is explained in the privacy policy, section 4.

Calls and notifications

• Permissions: once per account and device (in the browser: per browser), Hive shows the step “So Hive can reach you”, usually right after you sign in. Tap “Set up” next to “Notifications” and, in the app, next to “Microphone and camera”; only then does your phone or browser ask. In the browser, it asks for the microphone and camera only the first time you call or record. On iPhone in the browser, “Notifications” is missing (see below). “Continue” takes you into the app without allowing anything. If you did not allow the microphone and camera, your phone asks the first time you need them.
• Change notifications: under “Me”, tap “Notifications and ringtone”. There you switch “Push to this device” on or off, and “Send a test to this device” shows whether notifications arrive. Under “Preview in notifications” you choose what notifications about new messages show: “Name and message” (the default, the start of the message or, for example, “📷 Photo”), “Name only” or “Nothing, just “New message””. This applies on all your devices, and Secret Chats never show the text. In the Android app this choice comes with the next update; the preview with name and message already applies there. If the switch is locked, allow notifications for Hive in your phone’s or browser’s settings. On iPhone in the browser, notifications only work after you add Hive to the home screen via Safari, open it from there and switch on “Push to this device”. You change the microphone and camera in your phone’s or browser’s settings.
• Ringtone: under “Notifications and ringtone”, choose one of six tones next to “Ringtone”: Drops (the default), Honeycomb, Bell, Crystal, Harp or Gentle. You hear the tone when you choose it, and again with “Listen”. If “Ringtone for calls” is set to “Off”, Hive plays no ringtone, and no dial tone when you call; the call screen still appears. In the browser, the call notification can still play your browser’s or computer’s sound. Both settings apply only on the device or in the browser where you set them.
• When Hive is closed: Hive plays your ringtone while Hive is open. When Hive is closed, and on a phone often already when the app is in the background, a call arrives as a notification with your phone’s or browser’s sound. Tapping it opens the chat. If it is still ringing there, answer the call, or in a group tap “Join”; otherwise call back.
• Missed calls and several devices: if the other person hangs up a one-to-one call before you answer, or nobody picks up, Hive replaces the call notification with “Missed call from” and the caller’s name. Notifications come in the language of your Hive account. If you miss several calls, one notification remains and names the latest, and the next one-to-one call replaces it. While the app is open in the foreground, your phone shows no Hive notifications. If you answer or decline on one device, your other devices where Hive is open stop ringing straight away and show “Answered on another device” or “Declined on another device”. In the app, this applies while Hive is open. Hive can only remove the call notification where Hive is open in the browser; everywhere else it stays until you tap it, swipe it away or a new one-to-one call replaces it.

Age

Hive is for people aged 16 and over. If you use the app with a US App Store or Google Play account, Hive is for people aged 18 and over; this also applies while the app cannot determine your store account’s country. You confirm your age with a checkbox when you sign in. The Google AI models (Nano Banana and Veo) are available only from 18 everywhere. The app asks once before you first use them, unless you already confirmed at sign-in that you are at least 18.

The app also asks the store about your age: on iPhone (iOS 26.2 or later) the App Store, where the law requires it, for example in some US states; on Android Google Play, if your Play account is from the US or its country cannot be determined. Where no law requires it, Google may first ask whether you want to share your age. The app asks on the first start after installing or updating, when you sign in with an account that is new on the device, before your first purchase on the device and otherwise at most once a year. As long as the store gives no clear answer, it asks on every start.

Hive only uses the answer to work out whether you reach the age limit and keeps nothing but that result. It stays on your device and is not sent to our server.

If the store reports that you are too young, or if your age cannot be confirmed although the check is required for you or the app cannot rule that out at the moment (for example without a connection), you cannot use the app. Your account is not blocked because of this. You then see a “Check again” button. If your age is just not confirmed yet, allow Hive to see your age range in your iPhone’s Settings (you need to be signed in with your Apple Account there), confirm your age in the Play Store on Android, or check your connection, then tap it.

You can also delete your account without the app by writing to hey@typhora.group. All options are listed above under Delete your account.

Report content

Have you come across something in Hive that is illegal or harms people? Report it here, even without an account. A person reviews every report. If you have an account, you can also report people directly in the app.

For depictions of child sexual abuse you do not need to give a name or an address. If you give an email address, you receive a confirmation of receipt and later our decision.

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