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Terms of service

General terms and conditions for Hive

These terms govern the use of the messenger Hive and the purchase of plans and credits. The provider is Typhora Group LLC. By signing in to Hive, you accept these terms. How we handle your data is explained in the privacy policy.

1. Provider and scope

The provider is Typhora Group LLC, 33 N Gould St, Sheridan, WY 82801, USA, email hey@typhora.group (further details in the legal notice). These terms apply to the web app at hive.henny.info, the apps for iPhone and Android and all Hive services. Between you and Link (purchases on the web) or Apple or Google (purchases in the apps), their terms additionally apply (section 6).

In the apps: You get the apps for iPhone and Android from Apple’s App Store or from Google Play (each a “store”). For payment, billing, renewal, cancellation and refunds of a purchase in the app, the store’s terms additionally apply (sections 6 to 9); they govern your relationship with the store. Rights that these terms or the law give you against us remain unaffected. The licence to the iPhone app is governed by Apple’s standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/); these terms additionally govern the Hive service. These terms exist only between you and us, not with Apple or Google. We, not Apple or Google, are responsible for Hive, for maintenance and support of the apps and for claims relating to the apps; Apple has no obligation to provide maintenance or support for the app. Please direct questions, complaints and claims to us: hey@typhora.group, phone +1 878 888 1912. Your statutory rights against the seller of a purchase remain unaffected.

2. Account and minimum age

3. What Hive offers

In every plan, including Free, Hive offers:

You use AI features (section 10) with credits.

Anything the app marks as “soon” has been announced but is not part of the service we owe. Hive is available as a web app and as an app for iPhone and Android; you need an up-to-date browser or a device with a current version of iOS or Android, and an internet connection. We use service providers to run Hive, above all Cloudflare and the AI providers named in the privacy policy.

4. Plans

Hive comes in four plans. The prices here apply to purchases on the web and are final prices including taxes. Outside the euro area, the checkout often shows the price converted into your local currency (section 6). In the apps, the amount shown to you by the store applies (section 6).

How many people can take part in a group call depends on the highest plan among those currently in the call; anyone already in the call stays in, even if that person leaves.

Storage covers the media you send and your AI gallery. When it is full, you cannot upload or create anything new until there is space again; nothing is deleted. If you move to a smaller plan, existing frequencies and files are kept; you can only create new ones once you are below the plan’s limit again.

5. Credits

6. Purchases, prices and payment

You buy plans (as a subscription) and credit packs in the app under “Plans & credits”: on the web with Stripe and Link, in the iPhone app with Apple, in the Android app with Google Play. Your contracting party for the use of Hive is in all cases Typhora Group LLC; we provide the plan and the credits under these terms. For purchases on the web, Typhora is also your contracting party for the purchase. For purchases in the apps, you conclude the purchase under the terms of the store that acts as the seller there (see below).

Purchases on the web: Payment takes place at the Stripe checkout. There, Sold through Link, LLC (“Link”), a Stripe company, handles payment, tax, receipts and invoices for us but in its own name and under its own responsibility as so-called merchant of record, which is why the checkout and receipt say “Sold through Link”. Link is the contact for questions about payment, receipts, subscription management and refunds: https://support.link.com/topics/sold-through-link. Your payment to Link fulfils your payment obligation towards us. Please send questions about Hive itself to us.

Between you and Link, Link’s terms apply, which you accept at the checkout, in particular the “Sold Through Link Terms” and “Purchase Terms” (https://link.com/terms), Link’s refund rules (https://support.link.com/questions/requesting-a-refund-for-a-sold-through-link-payment) and Link’s privacy policy. Your rights under these terms and under the law remain unaffected.

Purchases in the apps: In the iPhone app you buy through Apple In-App Purchase, in the Android app through Google Play; Stripe and Link are not involved there. The store collects the price through your Apple account or Google account, issues you a receipt and invoice and is your contact for payment, billing, subscription management and refunds. Under the stores’ terms, the seller of the purchase (merchant of record) for customers in the European Economic Area is Apple Distribution International Ltd. (Ireland) or Google Commerce Limited (Ireland). In other countries, the store’s terms determine whether the store or we are the seller; even then, the store collects the price. Your payment to the store fulfils your payment obligation towards us. Please send questions about Hive itself to us. The plan you buy in the app applies to your Hive account, so also on the web and on your other devices. You can only have one subscription through one channel at a time: if a subscription through Stripe or through the other store is running, Hive does not allow a second subscription purchase. You can buy credit packs at any time.

Between you and the store, the terms of Apple (Apple Media Services Terms and Conditions) or Google (Google Play Terms of Service) and the store’s refund rules apply as far as they concern the purchase: payment, billing, renewal, cancellation, withdrawal and refunds. Your rights under these terms and under the law remain unaffected.

How a purchase on the web is concluded: You choose a plan with a billing period or a pack in the app under “Plans & credits”; before you buy, you will also find links there to these terms, the withdrawal notice and the privacy policy. You are then taken to the Stripe checkout. There you see the product, billing period and final price and enter your payment details. Until you click the button at the checkout that places the order with an obligation to pay (for packs it says “Pay”), you can check and correct all entries or cancel the purchase by closing the checkout. With this click, you make a binding offer; the contract is concluded when the payment is accepted. We unlock the plan or credits as soon as Stripe notifies us of the payment; this usually takes only seconds, longer for some payment methods.

How a purchase in the app is concluded: You choose a plan with a billing period or a pack under “Plans & credits”; before you buy, you will find there the title, billing period and the store’s price as well as links to these terms and the privacy policy. The store’s purchase dialog then opens, where you confirm the purchase. Until you confirm, you can check everything and cancel the purchase by closing the dialog. With your confirmation, you place a binding order; the store’s terms determine when the purchase contract is concluded. We unlock the plan or credits as soon as the store notifies us of the purchase with its proof and we have verified it; this usually takes only seconds, longer for a pending payment or approval.

After every purchase on the web we send you an email with these terms, the withdrawal notice and the model withdrawal form; Link sends you the receipt and invoice. For purchases in the apps, the store sends you the receipt and invoice. You can also retrieve and save the terms here at any time; we keep every version and send it to you on request. You can conclude the contract in German or English.

On the web, all prices are final prices including VAT or comparable taxes. The price shown to you at the checkout before you pay is decisive; outside the euro area, the checkout often shows it converted into your local currency, and that amount is then decisive. In the apps, the amount the store states before you confirm is decisive; depending on the country, it includes taxes or the store adds them at purchase. You redeem discount codes on the web at the checkout if we issue any; the conditions of the respective promotion apply. We do not change the price of a running subscription without your express consent; price changes by the store, for example because of taxes or exchange rates, are governed by the store’s terms.

7. Term, cancellation and changes of plan

8. Right of withdrawal

If you are a consumer, you have the following right of withdrawal for purchases of plans and credit packs on the web. For purchases in the apps, the paragraph “Purchases in the apps” at the end of this section applies.

Withdrawal notice

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us (Typhora Group LLC, 33 N Gould St, Sheridan, WY 82801, USA, phone +1 878 888 1912, email hey@typhora.group) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. You can also exercise your right of withdrawal online at https://hive.henny.info/en/withdraw/ (“Withdraw from contract” button). If you use this online function, we will send you without undue delay, on a durable medium (for example by email), an acknowledgement of receipt with information on the content of your withdrawal and the date and time of its receipt. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

We do not charge this amount; what you have already used stays used (section 9).

Reimbursement through Link. On the withdrawal page, you choose what you are withdrawing from: a subscription or a credit pack. Link carries out the reimbursement using the means of payment you paid with. What happens to your plan and credits is set out in section 9.

Early expiry. Your right of withdrawal only expires before the fourteen days are over under the statutory conditions (Section 356(5) and (6) of the German Civil Code, BGB), for example if, before buying, you expressly agreed that we start performance before the period ends and confirmed that you thereby lose your right of withdrawal. We currently do not ask for such consent.

Withdrawal through Link. In addition, as a consumer in the EU, Link grants you its own right of withdrawal of 14 days from the time you receive access to your purchase. You exercise it through Link support (https://support.link.com/topics/sold-through-link) and state “cooling off period” as the reason.

Model withdrawal form

If you want to withdraw from the contract, please complete this form and return it to us.

(*) Delete as appropriate.

Purchases in the apps. A subscription or credit pack that you bought in the iPhone or Android app through Apple or Google Play is withdrawn from with the store and under its procedure, towards the seller of the purchase (section 6): at Apple under the terms in the section “Payments, Taxes, and Refunds”, at Google in the European Economic Area towards Google Commerce Limited, in other countries towards the seller that Google Play names at purchase; the links are in section 6. There you will also find the store’s withdrawal notice and when the right of withdrawal expires for digital content. The withdrawal notice above and the “Withdraw from a contract” page apply to purchases on the web; you withdraw from purchases in the app with the store. A withdrawal that you declare to the store within the withdrawal period also applies towards us; what then happens to your plan and credits is set out in section 9. Your statutory rights against the seller remain unaffected.

9. Refunds and chargebacks

Purchases on the web. Link may refund payments under its own rules within 60 days of purchase, for example if a purchase did not arrive or was paid twice. You request refunds from Link support; you can also contact us.

Purchases in the apps. You request withdrawals and refunds for purchases through Apple or Google Play first from the store (Apple: https://support.apple.com/118223, Google Play: https://support.google.com/googleplay/answer/2479637). The store decides under its rules and under the statutory rights you have; you paid the store. At Apple, only Apple refunds; if Google Play refers you to us, we review the case and, where appropriate, refund through Google Play. If the store refunds a purchase in full or in part, including after a withdrawal or a chargeback, the following applies: a subscription ends with the refund, and the Free plan applies from then on. For a credit pack, we take the credits from this pack back in the refunded proportion from your bought credits, to the extent they are still there; we do not touch your monthly credits and we do not charge you anything for it. If the store reverses a refund, we restore the plan and credits accordingly. What you have already used stays used. Where these terms oblige us to refund (for a price increase under section 5, for changes to Hive under section 14, for termination by us or discontinuation of Hive under section 15), we refund purchases in the apps ourselves: for Google Play through Google Play, for Apple in another way, for example by bank transfer against proof of the purchase. You can contact us about this at any time.

10. AI features

11. Rules of use

Use Hive only lawfully and without harming others. The following are prohibited in particular:

We have zero tolerance for child sexual abuse material, sexual content involving minors, terrorist propaganda and targeted harassment: we remove such content and suspend the account. You may not use AI features to create sexual depictions or degrading or deceptive images of real people.

12. Reporting, moderation and suspension

You can block other members at any time. We automatically check display names, usernames, group and chat names and descriptions (prompts) for AI images and videos against a list of prohibited terms and reject them if they match. We do not scan messages or files automatically; we only check uploaded files technically for their file type. We take action when unlawful content or breaches of these terms are reported to us or we learn of them in another way. We cannot read the content of Secret Chats.

Reporting: In the app, you report people, messages, requests, groups and AI results via “Report”; we look at every report within 24 hours. Anyone, including people without a Hive account, can report unlawful content via the report form on our help page or by email to hey@typhora.group. A report should contain: why the content is unlawful, exactly where it is located (such as username and chat), your name and email address (not required for reports of child sexual abuse material) and a statement that your information is accurate and complete to the best of your knowledge. We confirm receipt, a person reviews the report, and we inform you of our decision.

Measures: In case of breaches, we may remove or block content, restrict features, suspend accounts temporarily or until further notice, or terminate the contract. During a suspension, a subscription no longer renews; it ends with the paid period, except for a subscription through Apple: we cannot end that, and you then cancel it yourself with Apple. We decide proportionately according to severity, frequency and intent and take into account the fundamental rights of everyone involved, including freedom of expression. If a measure affects you, we tell you the reasons and your options for challenging it (Art. 17 DSA). You can object by email; a person will then review the decision again. You are free to go to court. If there are indications of criminal offences that threaten the life or safety of people, we inform the competent authorities.

13. Your content

The rights to your content remain with you. You allow us to store, transmit, process it technically (for example for podcasts) and display it to the intended recipients to the extent necessary for Hive, and to send it to the providers for AI features that you or other members of the chat trigger. We do not sell your content and do not train AI models with it. You are responsible for your own content.

14. Changes to Hive

We keep developing Hive. Beyond what is necessary to keep Hive in conformity with the contract, we only change features for a valid reason, for example because of new technology, for security reasons, because of a change in the law, because a model or service provider is discontinued or changes, or to improve Hive. This causes you no additional costs, and we inform you clearly about the change. If a change impairs your use more than insignificantly, we inform you by email in good time beforehand. You can then end the contract free of charge within 30 days of the information or of the change, whichever is later; we refund amounts already paid for the time after that on a pro rata basis (for purchases in the apps, under section 9). This does not apply if you can keep the previous service unchanged at no additional cost.

We strive for high availability but cannot promise uninterrupted operation; maintenance and disruptions at service providers can lead to outages. If we discontinue Hive entirely, we announce this at least one month in advance.

15. Deleting your account and end of contract

You can end the contract at any time by deleting your account in the app (under “Me”, “Delete account”) or by asking us to do so by email. You choose between “Delete only my account” (your messages remain with the others as messages from a “Deleted account”) and “Delete everything” (your messages also disappear for the others; shared one-to-one chats are removed including the other person’s messages, in groups only your messages). Details are in the privacy policy.

When you delete your account, a running subscription from the web ends immediately without a refund of the remaining period, and your monthly credits expire. A monthly subscription through Apple does not end when you delete, not even if you ask us to delete by email: we cannot end it, you cancel it yourself with Apple (in the app under “Manage subscription” or in the subscription settings of your Apple account), otherwise Apple keeps charging you. A monthly subscription through Google Play we end with Google for you when you delete, likewise without a refund; it continues at Google until the end of the paid period and then no longer renews. An annual pass never renews. We refund unused bought credits that you bought on the web on request (section 5); ideally, write to us before you delete. For subscriptions and credits from the apps, the refund rules of Apple or Google apply (section 9); please contact the respective store. If you still want to use paid time, delete your account only after the paid period has ended; cancel a monthly subscription with effect from the end of the period first, for subscriptions from the apps with the store. Deletion cannot be undone.

If we terminate with notice or discontinue Hive, we refund paid time after the end of the contract on a pro rata basis and unused bought credits pro rata at the price you paid for them. For purchases in the apps, we refund under section 9.

16. Defects and liability

The statutory rights in the event of defects apply. We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and where we have given a guarantee. In the case of slight negligence, we are only liable for the breach of essential contractual obligations, meaning obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely, and only for the foreseeable damage typical for the contract at the time it was concluded. Otherwise our liability is excluded. These rules also apply to our employees and agents.

Keep your own additional copies of important content, for example by downloading files and exporting texts with “Export chat”. Messages in Secret Chats without a key backup can no longer be read by anyone once your device is lost.

17. Telecommunications law

Hive is a number-independent interpersonal communications service, and we are a micro-enterprise. Sections 52 to 67 of the German Telecommunications Act (TKG) therefore do not apply to this contract (Section 71(4) TKG).

18. Changes to these terms

We may change these terms for the future if Hive, the law or our service providers change. We inform you of changes at least six weeks in advance in the app or by email and ask for your consent. Silence does not count as consent. If you do not consent, the previous terms continue to apply to you; we may then terminate the contract under section 7.

19. Dispute resolution, applicable law, final provisions

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. If you have a problem, please contact us directly at hey@typhora.group.

The law of the State of Wyoming, USA, applies. If you are a consumer, this choice of law only applies to the extent that it does not deprive you of the protection of the mandatory provisions of the country in which you have your habitual residence. As a consumer in the EU, you can therefore always rely on the mandatory consumer law of your country and sue in the courts at your place of residence.

If any provision of these terms is invalid, the remaining provisions remain valid; the statutory provision takes the place of the invalid one.

Last updated: 8 November 2026.

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